Frequently Asked Questions

  • How quickly should water damage be addressed?

    Water damage should be addressed within 24-48 hours to prevent mold growth and structural damage. Quick response minimizes restoration costs and health risks.
  • What does water extraction involve?

    Water extraction removes standing water using professional pumps and vacuums. Technicians then use industrial dehumidifiers and air movers for complete structural drying.
  • Can smoke odor be completely eliminated?

    Yes, professional smoke odor removal uses advanced techniques including ozone treatment and thermal fogging. Complete odor elimination typically takes 2-5 days depending on damage extent.
  • Do you work with insurance companies?

    Yes, we provide direct insurance billing and handle documentation for claims. Our team coordinates with adjusters to streamline the restoration and reimbursement process.
  • What causes most residential water damage?

    Common causes include burst pipes, appliance failures, roof leaks, and plumbing issues. Austin's heavy rainfall and flash flooding also create significant water damage risks.
  • How long does fire damage restoration take?

    Fire restoration typically takes 1-3 weeks depending on damage severity. The process includes structural assessment, smoke cleanup, odor removal, and rebuilding damaged areas.
  • Is professional drying better than DIY methods?

    Professional drying uses industrial equipment that removes moisture much faster than home fans or dehumidifiers. This prevents mold growth and reduces overall damage.
  • What areas do you serve for emergencies?

    We provide 24/7 emergency services throughout Austin, Cedar Park, Round Rock, Leander, Georgetown, and surrounding Central Texas communities with rapid response times.
  • Can water damage lead to mold problems?

    Yes, mold can begin growing within 24-48 hours in moisture-rich environments. Professional structural drying and dehumidification prevent mold development after water damage.
  • What's included in complete restoration services?

    Complete restoration includes water extraction, structural drying, smoke damage cleanup, odor elimination, drywall replacement, and flooring installation to return properties to pre-loss condition.